Terms of Service

 

1. Introduction and Scope of Application

These Terms of Service define the conditions under which this website may be accessed and used. They apply to all visitors, users, and customers who browse content, submit information, or place orders through the website. By using the site, you confirm that you have read, understood, and agreed to these terms.

2. User Conduct and Website Responsibility

Users are responsible for ensuring that all information provided during browsing, enquiries, or checkout is accurate and complete. The website is intended for lawful use only and must not be used in ways that interfere with security, functionality, or access by others.

Reasonable efforts are made to keep the website accessible and up to date; however, uninterrupted availability, error-free operation, or absolute accuracy cannot be guaranteed at all times.

3. Products, Availability, and Pricing Rights

All products displayed are subject to availability. Inventory levels may change without notice. Images, descriptions, and specifications are provided for reference and may vary slightly due to production updates or display differences.

Prices shown include all applicable taxes unless otherwise stated. The right is reserved to correct errors, adjust pricing, update product details, or withdraw items from sale prior to order confirmation.

4. Orders and Payment Processing

Submitting an order represents an intent to purchase. An order is considered accepted only after payment has been successfully authorised and an order confirmation has been issued. Orders may be declined or cancelled if payment cannot be verified or if required information is incomplete.

5. Shipping Overview

Shipping arrangements follow the principles outlined below and align with the detailed shipping policy:

  • Delivery area: Eligible addresses within Australia
  • Order cut-off time: Orders placed before 17:30 (local Australian time) are processed on the same business day
  • Preparation period: 1–3 business days
  • Estimated delivery: Approximately 7–19 days after dispatch

For full shipping details, please review the Shipping Policy.

6. Order Cancellation

Key cancellation conditions include:

  • Orders may be cancelled within 72 hours of placement if dispatch has not started
  • Orders exceeding 72 hours or already dispatched cannot be cancelled

If cancellation is no longer possible, customers may proceed with the return and refund process after delivery. Further information is available in the Order Cancellation Policy.

7. Returns, Refunds, and Exchanges

Returns and refunds are offered under defined conditions and timeframes. Exchange services are not provided, as furniture items are prepared and allocated through structured fulfilment workflows that do not support direct replacements without disruption.

  • Return requests must be submitted within 30 days of delivery
  • Returned items must meet condition requirements outlined in the policy
  • Refunds are issued after returned items are received and verified

Complete terms are available in the Returns, Refunds and Exchange Policy.

8. Privacy and Data Protection

Personal information is collected and processed for purposes such as order fulfilment, delivery coordination, and customer support. Data handling practices follow the principles outlined in the Privacy Policy, including the use of cookies and user data rights.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws applicable in Australia. Any disputes arising from website use or transactions will be subject to the relevant Australian legal framework.

10. Changes to These Terms

These terms may be revised to reflect operational updates, legal requirements, or service changes. Updated versions take effect once published on the website, and continued use indicates acceptance of the revised terms.

11. Limitation of Liability

To the extent permitted by law, liability for indirect, incidental, or consequential loss is excluded. Nothing in these terms limits consumer rights that cannot be excluded under Australian consumer law.

12. Intellectual Property

All website content, including text, images, layout, and design elements, is protected by intellectual property laws. Content may not be copied, reproduced, or used for commercial purposes without prior written permission.

13. Contact Information

  • Address: 22 SEA BREEZE ROAD, SINGAPORE 487453, SINGAPORE
  • Email: deals@bamboomyly.com
  • Phone: +65 (852) 44671
  • Service hours: Monday to Friday, 08:30 – 17:30 (AEST/AEDT). Enquiries received outside these hours or on public holidays will be responded to on the next business day.

 

 

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