A return service is available to address situations where an item does not meet expectations or arrives with an issue. Replacement services are not provided. Furniture items follow a structured allocation and dispatch workflow, and direct replacements would interrupt accuracy and timing. To keep the process clear and efficient, requests for alternative items are handled through a return and refund, followed by a new order if needed.
If an order has already been dispatched or delivered, it can no longer be cancelled. In such cases, eligibility is assessed under the return and refund conditions outlined below.
A return may be requested when an item is no longer required. To qualify, all of the following conditions must be met:
Returns that do not meet these requirements may not qualify for a refund.
Returns may also be requested if an item has a confirmed defect, missing components, or damage caused during transit. These requests should be submitted within 30 days of delivery.
Once the issue is reviewed and verified, a refund outcome will be determined based on the circumstances, which may include a full or partial refund.
To begin the process, please contact us by email as the preferred method. Include your order number and a clear explanation of the reason for the request to support timely assessment.
A return shipping label is included inside the parcel at the time of delivery. If the request is approved, this label should be used to return the item in accordance with the provided instructions.
Each request is reviewed based on the details provided, order status, and compliance with this policy. For voluntary returns, certain costs such as original shipping or handling fees may be deducted from the refund where applicable.
If the return is due to a confirmed product defect or transit-related damage, return shipping will be arranged without charge. Items that are altered, incomplete, misused, or returned outside the stated conditions are not eligible for a refund.
Once a returned item is received and verified, refunds are initiated within 1–3 business days using the original payment method. The time required for funds to appear in your account depends on your bank or payment service provider.
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